Built and configured an AI-powered PM assistant that consolidates client communications and automates status reporting across an 80+ project portfolio — plus the governance process for how AI tools get used across the PMO.
As Head of PMO at CRMiUM, built and configured an AI-powered PM assistant to consolidate client communications and automate status reporting across the portfolio, alongside a governance process for how AI tools get used across the PMO.
Built and configured the AI PM assistant that consolidates client communications and automates status reporting.
Established the governance process for how AI tools get used across the PMO — guardrails for client-facing and internal work.
PMs spent significant time on manual status reporting and consolidating client communications scattered across channels.
No standardized process or governance for how AI tools should be used in client-facing and internal PM work.
Established a governance process for AI tool usage across the PMO — guardrails for how PMs use AI assistants in client-facing and internal work.
Before: PMs manually exported timesheets and status data for every client report — slow, and prone to manual error. After: the AI assistant powers live dashboards clients can check anytime, removing the manual export step and the mistakes that came with it.