All case studies Case 02 / 06
Part of: Leadership & People Management
PMO Leadership

Hiring & Onboarding System for PMs

Built a repeatable hiring and onboarding system for the PM function — from a self-built AI technical screening tool to a structured first two weeks — enabling the team to scale 3x without a single early departure.

Role
Head of PMO — owned hiring and onboarding end to end
Timeline
Feb 2025 — Sep 2026
Company
CRMiUM
HiringAI-Assisted ScreeningOnboardingTechnical Interviewing
01 — Context

Scaling the PM team from 4 to 12 meant hiring under pressure, without a system to guarantee quality or a fast ramp-up. Every hire before this was largely inconsistent — no structured technical assessment, no defined first-weeks plan.

02 — My Role
Design the process

Built the entire hiring and onboarding system from scratch, including the AI screening tool and the competency matrix behind it.

Interview at scale

Personally conducted 50+ technical interviews and hired 10+ PMs over 1.5 years.

03 — Challenge
01

No structured way to assess a PM candidate's real technical fit for the role.

02

No consistent onboarding — new hires learned processes ad-hoc, at different speeds and depths.

03

High stakes for every hire — a team tripling in size couldn't afford early departures or slow ramp-up.

04 — Solution

AI-Powered Technical Interview Tool

Designed and built, from scratch, a tool that analyzes the full interview conversation, scores the candidate against the job requirements, and generates structured feedback — replacing subjective gut-feel assessment with a consistent, repeatable scoring process.

Structured Onboarding Roadmap

A documented first-two-weeks map for every new PM, run the same way every time instead of depending on whoever happened to be mentoring.

  • Week 1: company structure, access checklist, core regulations, the RACI matrix, and the full project lifecycle (Pre-Sale → Discovery → Implementation → Closing)
  • Daily 1:1s with the Head of PMO throughout the first two weeks
  • Week 2: hands-on Jira practice, then a gradual handover onto 1-2 real projects under a mentor's review
05 — Results
0+ PMs hired over 1.5 years
0+ technical interviews conducted
0% retention rate — every PM hired stayed 6+ months
0 weeks structured onboarding, standardized for every new hire
06 — Skills
Hiring & RecruitmentAI Tool Design & DevelopmentOnboarding DesignTechnical InterviewingProcess Standardization