Consolidated CRMiUM's whole portfolio from a custom, home-grown system onto Jira for delivery tracking and Confluence for documentation.
CRMiUM ran on a custom, home-grown system before the PMO consolidated the whole portfolio onto Jira (delivery tracking) and Confluence (documentation).
Led the move off the custom system, driving adoption across the PM team and documenting every process along the way.
A custom, home-grown system with no standardized process documentation, hard to scale as the portfolio grew.
Rather than a big-bang cutover, piloted the migration on my own 5 projects first — configuring Jira end to end myself and validating the approach as an MVP before touching the rest of the portfolio.
Communicated the new workflow to every department, collected feedback, and iterated on the setup before scaling it — moving the full delivery organization onto Jira and Confluence within 3 months.
Migrated and documented every process that had lived in the old custom system, rebuilding them as the foundation for the Delivery Governance System's single documentation system.
Full case: Delivery Governance System