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Delivery Governance

Delivery Governance System

The largest and most detailed body of work from the Head of PMO role at CRMiUM: 14 governance mechanisms, grouped into four connected systems, that together form the delivery governance backbone for an 80+ project, $2M+ portfolio.

Role
Head of PMO — designed and rolled out every mechanism
Timeline
2025 — Sep 2026
Company
CRMiUM
RACIRAG ReportingRisk ManagementPower BIStakeholder ManagementQuality Management
01 — Context

14 mechanisms, four connected systems

Matured over 1.5 years as the portfolio scaled from ad-hoc execution to 80+ concurrent projects, the 14 mechanisms below group naturally into four systems — the processes that run every project, the tools that power them, the governance that enforces accountability and quality, and the metrics that make it all visible to leadership.

02 — My Role
Design & rollout

Designed and rolled out each mechanism personally as Head of PMO, sequencing them as the portfolio scaled and maturity grew.

03 — Challenge
01

No consistent governance across an 80+ project portfolio — prioritization, resourcing, documentation, risk, and reporting were handled ad hoc, project by project.

02

No single framework connecting these mechanisms, making it hard to scale or repeat what worked.

04 — Solution

Four systems, each with its own full breakdown.

Process Creation

The four foundational processes that took the portfolio from ad-hoc execution to a repeatable system.

  • Project Prioritization System
  • Single System of Documentation
  • Stakeholder Matrix
  • Lessons Learned System
Full case: Process Creation

Tools Creation

Three systems built from scratch to run the portfolio day to day.

  • Resource Planning System + Project Calendar
  • RAG-Reporting System
  • Estimation Approach
Full case: Tools Creation

Management & Governance Systems

The three systems that defined who's accountable, what risk looks like, and what "done" means.

  • RACI — Portfolio-wide and Per-project
  • Risk Management on the Portfolio
  • Quality Management System
Full case: Management & Governance Systems

Metrics

Four numbers every project reports on, rolled up into one portfolio-wide view for leadership.

  • CSAT Survey
  • Budget Controlling System based on EVM
  • Burn Rate Tracking
  • Project Margin
Full case: Metrics
05 — Results
0 governance mechanisms in one framework
0+ projects under this framework
06 — Skills
RACIRAG ReportingRisk ManagementPower BIStakeholder ManagementQuality Management