The four foundational processes that took the portfolio from ad-hoc execution to a repeatable system — prioritization, documentation, stakeholder mapping, and lessons learned.
One piece of the Delivery Governance System: the four processes that gave every project the same starting discipline — what gets resourced first, how it gets documented, who the stakeholders are, and what gets learned once it closes.
Designed and rolled out each process personally as Head of PMO, sequencing them as the portfolio scaled.
No consistent way to decide what got resourced first, document a project, map its stakeholders, or capture what was learned — every PM did it their own way, project by project.
A weighted scoring model, not a gut call — every project scored against six criteria, each carrying its own weight (summing to 100), producing a single score used to decide what gets resourced first across the whole portfolio.
Unified documentation across the full project lifecycle — Discovery, Implementation, and Closing phases — aligned with the migration to Confluence as the single source of truth.
Full case: Migration to Jira & ConfluenceStakeholder mapping tracked per project in a dedicated matrix — later fully automated once the AI PM Assistant was integrated with all client communications, so the matrix started updating itself.
Full case: AI PM AssistantA structured retrospective ran after every project and every major phase completion. Findings were then aggregated through a dedicated tool into a shared knowledge base, instead of staying buried in each project's own documentation.